Shopfront incident

Some calls are being delayed to our support team

Major Resolved View vendor source →

Shopfront experienced a major incident on May 10, 2022 affecting Support, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2022, 01:36 AM UTC
Resolved
May 10, 2022, 02:41 AM UTC
Duration
1h 4m
Detected by Pingoru
May 10, 2022, 01:36 AM UTC

Affected components

Support

Update timeline

  1. investigating May 10, 2022, 01:36 AM UTC

    Our telephone provider is currently experiencing issues resulting in a delay of calls appearing in our system. They're currently investigating the issue. In the meantime we suggest emailing your queries through to [email protected].

  2. resolved May 10, 2022, 02:41 AM UTC

    This incident has been resolved.