Shogun experienced a notice incident on July 22, 2021, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 22, 2021, 03:54 PM UTC
We are currently investigating an elevated level of cases where images are not loading on Shogun pages.
- investigating Jul 22, 2021, 04:21 PM UTC
We are continuing to investigate this issue and hope to have more news to share soon.
- identified Jul 22, 2021, 04:34 PM UTC
This issue has been identified as a third-party outage. We are working with this third party to restore services to Shogun users.
- monitoring Jul 22, 2021, 04:47 PM UTC
Services are beginning to return - we are monitoring for changes.
- resolved Jul 22, 2021, 05:02 PM UTC
This issue has been resolved. Please contact Shogun support if you are still experiencing issues with your pages.
- postmortem Jul 23, 2021, 09:47 AM UTC
This issue was caused by an incident with Akamai DNS \(you can check out their incident on the [Akamai Status Page](https://edgedns.status.akamai.com/incidents/n5zl6dythvfv)\) which had a knock-on affect on our Content Provider, UploadCare \(you can check out their incident on the [UploadCare Status Page](https://status.uploadcare.com/incidents/mm04zgrj7d89)\) - this, unfortunately, caused images to no longer show on Shogun created pages for the duration of the outage. We are investigating methods of mitigating this risk in the future to ensure that this does not happen again. Thank you for your patience.