Shogun incident

Error with Upstream Service

Minor Resolved View vendor source →

Shogun experienced a minor incident on December 22, 2021, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2021, 12:21 PM UTC
Resolved
Dec 22, 2021, 04:05 PM UTC
Duration
3h 43m
Detected by Pingoru
Dec 22, 2021, 12:21 PM UTC

Update timeline

  1. investigating Dec 22, 2021, 12:21 PM UTC

    We are currently investigating issues with an upstream service. Shogun Page Builder may not be accessible during this time period, we are closely monitoring this situation for updates.

  2. investigating Dec 22, 2021, 12:24 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 22, 2021, 12:45 PM UTC

    This issue has been identified as an issue with AWS that's having an affect on a third-party service: https://status.aws.amazon.com/

  4. identified Dec 22, 2021, 01:52 PM UTC

    We are continuing to monitor this third-party outage.

  5. monitoring Dec 22, 2021, 03:32 PM UTC

    This issue has been resolved, we are monitoring for changes.

  6. monitoring Dec 22, 2021, 04:05 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Dec 22, 2021, 04:05 PM UTC

    This incident has been resolved.