Shogun experienced a major incident on February 24, 2022, lasting 54m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 24, 2022, 04:37 PM UTC
We are currently investigating an issue that is affecting the availability of Shogun Page Builder and our Help Centre. We will have updates soon on the cause. This will not affect your live store.
- identified Feb 24, 2022, 04:54 PM UTC
We have identified where this issue stems from and are awaiting further updates from a third-party provider. For more information, see their status page below: https://status.heroku.com/incidents/2402
- monitoring Feb 24, 2022, 05:15 PM UTC
Services are recovering and we are monitoring for further issues. Services may take some time to fully recover, Shogun Page Builder may not be immediately available.
- resolved Feb 24, 2022, 05:32 PM UTC
This issue has been resolved. If you continue to have any issues accessing Shogun Page Builder, please get in touch with our 24/7 Support: https://getshogun.com/contact