Shogun incident

[Page Builder] Slow publishing times and authentication issues

Minor Resolved View vendor source →

Shogun experienced a minor incident on July 13, 2022 affecting Shogun Web Servers, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2022, 02:42 PM UTC
Resolved
Jul 13, 2022, 03:19 PM UTC
Duration
37m
Detected by Pingoru
Jul 13, 2022, 02:42 PM UTC

Affected components

Shogun Web Servers

Update timeline

  1. investigating Jul 13, 2022, 02:42 PM UTC

    [Page Builder] We are currently investigating issues with the Page Builder application which may result in slow or failed publishing, and/or authentication issues when opening the application. This is only affecting Shogun Page Builder.

  2. resolved Jul 13, 2022, 03:19 PM UTC

    [Page Builder] We have identified and resolved the issues that users were experiencing. Services may take some time to fully recover, but if after a sufficient amount of time you are still experiencing issues, please contact our support team at support[at]getshogun.com. Thank you for your patience.