Shogun incident

[Frontend] Error accessing the Frontend portal

Critical Resolved View vendor source →

Shogun experienced a critical incident on August 15, 2022, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2022, 10:10 PM UTC
Resolved
Aug 15, 2022, 11:42 PM UTC
Duration
1h 32m
Detected by Pingoru
Aug 15, 2022, 10:10 PM UTC

Update timeline

  1. investigating Aug 15, 2022, 10:10 PM UTC

    We are aware of an issue that is affecting access to the Frontend portal. Your live store will not be affected. We will update this incident as more details become available.

  2. monitoring Aug 15, 2022, 10:36 PM UTC

    Our team has identified an issue with a 3rd party provider. This issue appears to have been resolved, however, you may need to clear your cookies since access tokens have expired (which may prevent the logout button from showing). If you run into issues, please contact support at https://getshogun.atlassian.net/servicedesk/customer/portal/1. You can also find additional information on the Heroku status page here: https://status.heroku.com/

  3. resolved Aug 15, 2022, 11:42 PM UTC

    This issue is no longer occurring. Please contact our support team if you have any further issues at: https://getshogun.atlassian.net/servicedesk/customer/portal/1. For further details on the issue, please see the Heroku status page incident here: https://status.heroku.com/incidents/2451