Shogun experienced a minor incident on August 26, 2022 affecting Heroku, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Heroku
Update timeline
- identified Aug 26, 2022, 04:32 PM UTC
We are seeing increased rates of failure to resolve DNS on herokuapp.com domains and custom domains both in Common Runtime and Private Space. This is causing failed requests to customers' apps. Shogun Users may experience difficulties logging in and using the platform. Engineering is actively investigating this issue and we'll provide an update shortly.
- monitoring Aug 26, 2022, 04:35 PM UTC
The incident has been resolved. Our Engineering team will continue to monitor.
- resolved Aug 26, 2022, 07:40 PM UTC
All systems are operational. Should you need any assistance, please contact us using the Customer Portal at anytime.