Shogun incident

Ecommerce Sync Issues

Notice Resolved View vendor source →

Shogun experienced a notice incident on November 15, 2022 affecting Shopify Admin, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2022, 11:33 PM UTC
Resolved
Nov 16, 2022, 03:06 AM UTC
Duration
3h 32m
Detected by Pingoru
Nov 15, 2022, 11:33 PM UTC

Affected components

Shopify Admin

Update timeline

  1. identified Nov 15, 2022, 11:33 PM UTC

    Due to internal changes being done to optimize data syncing, e-commerce data syncs might not be going through in Frontend. This means that recently updated information may be missing from the IDE and when you publish your store. Live sites are unaffected.

  2. identified Nov 16, 2022, 01:22 AM UTC

    All syncs are back to normal. We have deployed changes to improve the performance and reliability of syncing. We are actively monitoring for any changes in performance.

  3. resolved Nov 16, 2022, 03:06 AM UTC

    This incident has been resolved and syncs should be working as expected.