Shogun incident

Add To Cart Issues On Shopify Stores Due To Third Party Outages

Minor Resolved View vendor source →

Shogun experienced a minor incident on November 18, 2022 affecting Shopify Checkout, lasting 6h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2022, 05:31 PM UTC
Resolved
Nov 18, 2022, 11:42 PM UTC
Duration
6h 11m
Detected by Pingoru
Nov 18, 2022, 05:31 PM UTC

Affected components

Shopify Checkout

Update timeline

  1. investigating Nov 18, 2022, 05:31 PM UTC

    Shopify is reporting issues with their checkout systems which may negatively affect the ability for customers on FE sites linked to Shopify to checkout. The issue appears to be intermittent and attempts made a few minutes after a failed checkout will often succeed. We will continue to monitor the situation, and full details on Shopify's status can be found at https://www.shopifystatus.com/

  2. monitoring Nov 18, 2022, 08:57 PM UTC

    Shopify report all systems operational, so this issue should no longer occur. We will continue to monitor the situation for the rest of the day.

  3. resolved Nov 18, 2022, 11:42 PM UTC

    This incident has been resolved.