Shogun incident

[Page Builder] App availability & authentication issues

Notice Resolved View vendor source →

Shogun experienced a notice incident on February 13, 2023, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2023, 06:24 PM UTC
Resolved
Feb 13, 2023, 10:03 PM UTC
Duration
3h 39m
Detected by Pingoru
Feb 13, 2023, 06:24 PM UTC

Update timeline

  1. investigating Feb 13, 2023, 06:24 PM UTC

    We are aware of an issue affecting the app's availability, leading to errors relating to token authentication, and issues loading pages in the app. Our team are actively looking into this and restoring access to the app as soon as possible.

  2. monitoring Feb 13, 2023, 07:23 PM UTC

    We have identified and resolved the issues that users were experiencing. We will continue to monitor for any further issues. Users should be able to access the Page Builder app again. If you continue to have any issues accessing Shogun Page Builder, please get in touch with our 24/7 Support: https://getshogun.com/contact

  3. resolved Feb 13, 2023, 10:03 PM UTC

    This incident has been resolved.