Shogun incident

Failed Frontend Builds Due To Third Party Outage

Major Resolved View vendor source →

Shogun experienced a major incident on March 23, 2023, lasting 6h 11m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2023, 03:55 PM UTC
Resolved
Mar 23, 2023, 10:07 PM UTC
Duration
6h 11m
Detected by Pingoru
Mar 23, 2023, 03:55 PM UTC

Update timeline

  1. investigating Mar 23, 2023, 03:55 PM UTC

    Due to an outage with a third party provider, Algolia, we are observing builds are currently failing. If you experience a failed build, please wait an hour or so before trying again. We will update once the issue is resolved. Live sites are unaffected - only new builds are failing.

  2. monitoring Mar 23, 2023, 07:10 PM UTC

    Algolia reports that the outage is resolved and we have observed builds completing. We will continue to monitor builds to ensure there are no additional failures and update as needed. If you experience a failed build, please contact Frontend Support ( https://getshogun.atlassian.net/servicedesk/customer/portals ) and inform us directly.

  3. resolved Mar 23, 2023, 10:07 PM UTC

    We have seen no further failed builds, and are declaring this incident resolved. If you experience a failed build, please contact Frontend Support ( https://getshogun.atlassian.net/servicedesk/customer/portals ) and inform us directly.