Shogun incident

BigCommerce users unable to load pages in Shogun Page Builder

Major Resolved View vendor source →

Shogun experienced a major incident on August 24, 2023 affecting Shogun Core Services, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2023, 05:29 PM UTC
Resolved
Aug 24, 2023, 06:27 PM UTC
Duration
57m
Detected by Pingoru
Aug 24, 2023, 05:29 PM UTC

Affected components

Shogun Core Services

Update timeline

  1. investigating Aug 24, 2023, 05:29 PM UTC

    BigCommerce users may find themselves unable to load pages in Shogun Page Builder - upon attempting to open a page in the editor, users may find themselves stuck on a loading screen that never resolves. The Technical team are investigating causes and we are working to get it back to normal ASAP. Live pages are unaffected - this only affects editor functionality.

  2. resolved Aug 24, 2023, 06:27 PM UTC

    The Technical team have deployed a fix and all affected users should now be able to access pages. If you encounter a loading screen that does not resolve after several minutes, please contact Shogun Support.