Shogun incident
Page lists not loading in Page Builder Dashboard
Shogun experienced a major incident on August 24, 2023 affecting Shogun Core Services, lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2023, 08:20 PM UTC
We are investigating reports that the Pages list in the Shogun Frontend editor's Dashboard view is not loading for some users, instead being stuck on the blurred-out page list. The team are investigating causes and we will continue to update as we know more. Live pages are unaffected - this only affects the UI in the Page Builder editor.
- investigating Aug 24, 2023, 08:52 PM UTC
We have received reports that this is an overall performance degradation, and users may experience slow responses or timeouts when trying to save or publish pages, as well as load them. General intermittent errors are likely. The team are investigating the cause and we will update this incident as we learn more. Live pages are unaffected - this only affects the Page Builder editor.
- monitoring Aug 24, 2023, 09:54 PM UTC
A fix has been implemented as we are not observing any newly reported issues. Users should now be able to use the Shogun Page Builder without issue. If you experience any of the described issues, please contact Shogun Support.
- monitoring Aug 25, 2023, 12:00 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 25, 2023, 12:00 AM UTC
This incident has been resolved.