Shogun incident
Shogun App experiencing slow load times and/or failure to load
Shogun experienced a minor incident on September 25, 2024 affecting Shogun Core Services, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 25, 2024, 06:06 PM UTC
The Shogun Editor and Dashboard are loading slowly and sometimes failing to load entirely. The team are currently working on a fix, but note that performance of the Shogun App is degraded while this outage is in effect. Your live published pages are unaffected.
- identified Sep 25, 2024, 06:07 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 25, 2024, 06:25 PM UTC
We have deployed a hotfix to fix this behavior, and the app should no longer load slowly or fail to load. If you experience any difficulties, please contact Shogun Support at [email protected] or via our Help Center.
- resolved Sep 25, 2024, 07:38 PM UTC
No further incidents have been reported, and this incident is considered resolved. If you experience any difficulties, please contact Shogun Support at [email protected] or via our Help Center.