Shogun incident

BigCommerce Merchants Experiencing Publishing Issues

Minor Resolved View vendor source →

Shogun experienced a minor incident on January 29, 2025 affecting Shogun Core Services, lasting 6h 35m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2025, 02:48 PM UTC
Resolved
Jan 29, 2025, 09:23 PM UTC
Duration
6h 35m
Detected by Pingoru
Jan 29, 2025, 02:48 PM UTC

Affected components

Shogun Core Services

Update timeline

  1. identified Jan 29, 2025, 02:48 PM UTC

    Earlier today Shogun detected an outage at BigCommerce that was preventing Shogun publishes for BigCommerce merchants. In order to ensure continuity of service we have reverted to an older version of our BigCommerce API - however, BigCommerce merchants using MultiStorefront will still not be able to publish until this issue is resolved. We are continuing to investigate long-term solutions on our end. If you are a BigCommerce MultiStorefront merchant who cannot publish, please stand by until this outage is resolved. If you are BigCommerce merchant who is not using MultiStorefront and still cannot publish, please contact [email protected]

  2. identified Jan 29, 2025, 07:33 PM UTC

    BigCommerce have accepted our technical escalation and their API team is investigating a fix. We are currently drafting and testing a code change to fix MultiStorefront merchants being able to publish, and will update when we know more.

  3. resolved Jan 29, 2025, 09:23 PM UTC

    This incident has been resolved, and all BigCommerce merchants should now be able to publish. If you are still experiencing difficulties publishing, please contact [email protected]