ShipWorks incident

FedEx Label Error. "General Failure."

Critical Resolved View vendor source →

ShipWorks experienced a critical incident on August 24, 2023 affecting FedEx, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2023, 12:47 PM UTC
Resolved
Aug 24, 2023, 04:19 PM UTC
Duration
3h 32m
Detected by Pingoru
Aug 24, 2023, 12:47 PM UTC

Affected components

FedEx

Update timeline

  1. investigating Aug 24, 2023, 12:47 PM UTC

    FedEx is currently experiencing an outage that is causing a ""General Failure" error when users attempting to process labels. We are monitoring the situation with FedEx and will follow up once this outage is resolved.

  2. resolved Aug 24, 2023, 04:19 PM UTC

    This incident has been resolved.