ShipWorks experienced a minor incident on February 12, 2024 affecting ShipWorks, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
ShipWorks
Update timeline
- investigating Feb 12, 2024, 05:06 PM UTC
ShipWorks is aware of the technical issues impacting some merchants' who are unable to import country codes for international orders. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!
- identified Feb 12, 2024, 05:18 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 12, 2024, 08:25 PM UTC
Thank you for your patience while ShipWorks Engineers worked to resolve your issues with your Shopify orders.