ShipWorks experienced a minor incident on August 5, 2024 affecting UPS, lasting 22h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2024, 02:37 PM UTC
ShipWorks is aware of the technical issues impacting UPS Shipments We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!
- investigating Aug 05, 2024, 05:48 PM UTC
Our teams are still communicating with UPS to further investigate the issues that are preventing our merchants from processing UPS labels. Thank you for your continued patience.
- investigating Aug 05, 2024, 07:16 PM UTC
Our team is still in communication with UPS, investigating the cause and fix for the issue preventing merchants from printing UPS labels Thank you for your continued patience.
- resolved Aug 06, 2024, 01:07 PM UTC
Thank you for your patience while our UPS worked to resolve issue preventing merchants from processing UPS shipments within ShipWorks.