ShipWorks experienced a minor incident on September 9, 2024 affecting ShipWorks HUB and UPS, lasting 5h 9m. The incident has been resolved; the full update timeline is below.
Affected components
ShipWorks HUBUPS
Update timeline
- investigating Sep 09, 2024, 03:50 PM UTC
ShipWorks is aware of the technical issues UPS. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!
- investigating Sep 09, 2024, 04:08 PM UTC
ShipWorks is aware of the technical issues UPS shipments and some merchants' ability to download orders. We are actively monitoring the status of these issues and will provide updates as they become available.
- resolved Sep 09, 2024, 08:59 PM UTC
Thank you for your patience while our integrators worked to resolve your issues. If needed, please close and reopen ShipWorks Platforms in order to reflect the changes made.