ShipWorks experienced a major incident on July 27, 2023 affecting ShipWorks HUB and ShipWorks, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
ShipWorks HUBShipWorks
Update timeline
- investigating Jul 27, 2023, 01:25 PM UTC
We are continuing to investigate issues impacting merchants' ability to download orders from the ShipWorks Hub. Our development team is aware of the issue and are working on a resolution. Thank you for your patience and sorry for the inconvenience .
- identified Jul 28, 2023, 09:59 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 28, 2023, 02:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 28, 2023, 07:12 PM UTC
This incident has been resolved.