ShipWorks incident

High rate of timeout errors - "An unexpected Error Occurred"

Notice Resolved View vendor source →

ShipWorks experienced a notice incident on September 26, 2023 affecting Stamps.com and UPS and 1 more component, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2023, 04:55 PM UTC
Resolved
Sep 26, 2023, 06:31 PM UTC
Duration
1h 36m
Detected by Pingoru
Sep 26, 2023, 04:55 PM UTC

Affected components

Stamps.comUPSFedExAmazon Buy Shipping APIEndicia

Update timeline

  1. investigating Sep 26, 2023, 04:55 PM UTC

    We are investigating widespread occurrences of timeouts and "An unexpected error occurred." error messages being returned for multiple carriers

  2. identified Sep 26, 2023, 04:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 26, 2023, 06:31 PM UTC

    This incident has been resolved.