ShipWorks experienced a minor incident on June 13, 2024 affecting InsureShip, lasting 7h 21m. The incident has been resolved; the full update timeline is below.
Affected components
InsureShip
Update timeline
- investigating Jun 13, 2024, 01:05 PM UTC
ShipWorks is aware of the technical issues impacting the ability to add insurance to shipments. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!
- investigating Jun 13, 2024, 04:35 PM UTC
Our partners at InsureShip are diligently working to resolve their timeout errors. We will notify you as soon as the issue is resolved.
- investigating Jun 13, 2024, 07:45 PM UTC
Our partners at InsureShip have updated us that significant progress is being made. We will notify you as soon as all services are restored.
- resolved Jun 13, 2024, 08:26 PM UTC
Thank you for your patience while our integrators worked to resolve your issues.