Shipup incident

Instability on Mondial Relay Claims Management

Minor Ongoing

Shipup is currently experiencing a minor incident affecting Claims, which began 246d ago. The vendor's full update timeline is below.

Started
Feb 17, 2026, 07:30 AM UTC
Resolved
Ongoing
Duration
● 246d 6h
Detected by Pingoru
Feb 17, 2026, 07:30 AM UTC

Affected components

Claims

Update timeline

  1. investigating Feb 17, 2026, 07:30 AM UTC

    We are seeing instability on the authentication process to Mondial Relay Claims. As a result, the majority of Mondial Relay claims are out of sync since 8:30am today. Mondial Relay Claim creation is also unstable. We are currently investigating this incident.

  2. identified Feb 18, 2026, 11:00 AM UTC

    We are continuing to work on a fix for this incident. The impact is now updated to: * all Mondial Relay claims are out of sync since the beginning of the incident * Mondial Relay claim creation is down

  3. identified Feb 20, 2026, 01:34 PM UTC

    We are continuing to work on a fix for this incident.