Shipup incident
DPD France event fetching is down
Shipup is currently experiencing a minor incident affecting Carrier Services (DPD), which began 246d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2026, 10:30 AM UTC
We currently cannot fetch any events from Carrier DPD France. We are in touch with the carrier and investigating the incident.
- identified Feb 18, 2026, 11:08 AM UTC
We identified a long term solution with the carrier and are in communication with them to identify a short-term mitigation in the meantime.
- identified Feb 20, 2026, 01:33 PM UTC
We are continuing to work on a fix for this incident and moving forward with an alternative integration with the carrier. As part of that, we are actively reaching out to merchants to collect all the necessary information.
- monitoring Feb 23, 2026, 04:17 PM UTC
We implemented a new, more stable integration in cooperation with the carrier. We started importing the first events this afternoon and are monitoring the situation. ⚠️ the new integration requires extra information from Shipup users. As such it is only operational for merchants who provided it for the moment.
- monitoring Feb 24, 2026, 04:31 PM UTC
The new integration is up and running since yesterday evening. Our effort is on contacting and migrating all impacted users.
- monitoring May 29, 2026, 03:47 PM UTC
We are still working closely with the carrier to fix the situation for marketplaces and 3PL clients. Other customers can resolve the incident by sending their DPD FR account(s) number(s) to [[email protected]](mailto:[email protected])