Shipup incident

Mondial Relay connexion is partially down

Minor Ongoing

Shipup is currently experiencing a minor incident affecting Carrier Services (Mondial Relay), which began 139d ago. The vendor's full update timeline is below.

Started
Jun 04, 2026, 09:39 AM UTC
Resolved
Ongoing
Duration
● 139d 6h
Detected by Pingoru
Jun 04, 2026, 09:39 AM UTC

Affected components

Carrier Services (Mondial Relay)

Update timeline

  1. investigating Jun 04, 2026, 09:39 AM UTC

    We are currently experiencing a partial outage on one of our Mondial Relay integrations. This impacts approximately half of our Mondial Relay trackers, for which we cannot fetch tracking events. We are actively looking for a fix and will provide further updates as more information becomes available.

  2. identified Jun 05, 2026, 12:25 PM UTC

    We are continuing to work on a fix for this incident. As an extra mitigation, we encourage merchants whose Mondial Relay trackers are stuck to "Awaiting 1st event" to contact [[email protected]](mailto:[email protected]) to migrate to our webhook integration.