ShipRush incident

FedEx Carrier returning various connection errors

Major Resolved View vendor source →

ShipRush experienced a major incident on April 4, 2024 affecting Carrier Functionality, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 03:56 PM UTC
Resolved
Apr 04, 2024, 04:50 PM UTC
Duration
53m
Detected by Pingoru
Apr 04, 2024, 03:56 PM UTC

Affected components

Carrier Functionality

Update timeline

  1. identified Apr 04, 2024, 03:56 PM UTC

    FedEx servers are currently experiencing an outage affecting many ShipRush shippers trying to use their services. Errors include: Message from the FedEx Server: General Failure [wsi:0105] Message from the FedEx Server: Your request cannot be serviced at this time due to system constraints, please retry your request. [crs:FFFE] And similar. FedEx engineering is aware of the issue and working to resolve it now.

  2. identified Apr 04, 2024, 04:16 PM UTC

    Many users are able to rate and ship again successfully, though in some cases it takes multiple attempts for the FedEx Servers to not return errors.

  3. resolved Apr 04, 2024, 04:50 PM UTC

    This issue should now be resolved. If you are still connection errors, please wait a few moments and try your shipment again.