ShipRush experienced a critical incident on May 17, 2024 affecting Carrier Functionality, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Carrier Functionality
Update timeline
- identified May 17, 2024, 06:44 PM UTC
The UPS Web Shipping servers are currently experiencing an outage affecting all users, including WWEX Shippers. UPS and WWEX Support are aware of this issue and are working to resolve it now.
- monitoring May 17, 2024, 07:34 PM UTC
Performance has improved on UPS Servers and some users are able to rate and ship again successfully. Some transactions may be slow while the systems continue to catch up.
- resolved May 17, 2024, 08:10 PM UTC
Some users are still seeing slowness with rating and shipping UPS, but otherwise their servers are now operational.