ShipRush experienced a major incident on July 9, 2024 affecting Carrier Functionality, lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 09, 2024, 02:52 PM UTC
The errors include: The USPS Endorsement value provided is not valid. Valid values are 1, 2, 3 and 4. [120064] This error is specific to the UPS SurePost service only and is currently under investigation by development. We will post updates here as they arrive; we suggest using non-surepost services in the meantime.
- resolved Jul 09, 2024, 06:32 PM UTC
Some new requirements have been added to the UPS SuerPost service which the ShipRush development team is accounting for now. In the meantime, if you expand the Service bar and select an option besides "None" that will allow the shipment to process. None will be replaced with "Return Service Requested" which will be the default going forward. We apologize for the trouble on this.