ShipRush experienced a major incident on July 25, 2024 affecting Carrier Functionality, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Carrier Functionality
Update timeline
- identified Jul 25, 2024, 04:54 PM UTC
UPS Servers are currently experiencing a significant outage, preventing rating and shipping for many users. The common error is: XAV Web Service currently unavailable. [260000]. UPS Support is aware of this and is working to resolve it now.
- resolved Jul 25, 2024, 06:58 PM UTC
This outage should now be resolved, please reach out to support if you are seeing any more difficulty with shipping.