ShipRush incident

UPS Server Outage

Major Resolved View vendor source →

ShipRush experienced a major incident on July 25, 2024 affecting Carrier Functionality, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2024, 07:45 PM UTC
Resolved
Jul 25, 2024, 10:19 PM UTC
Duration
2h 33m
Detected by Pingoru
Jul 25, 2024, 07:45 PM UTC

Affected components

Carrier Functionality

Update timeline

  1. identified Jul 25, 2024, 07:45 PM UTC

    The UPS Server outage has returned. It does appear to be tied to Address Validation, so disabling that in settings may help, but some shipments are failing regardless of settings. UPS Support is aware of the problem and working to resolve it now.

  2. resolved Jul 25, 2024, 10:19 PM UTC

    UPS systems should again be fully operational.