ShipRush experienced a major incident on January 28, 2025 affecting Carrier Functionality, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Carrier Functionality
Update timeline
- identified Jan 28, 2025, 09:01 PM UTC
Many WWEX shippers are receiving timeout and similar errors when attempting to rate and ship. WWEX Support is aware of the issue and working to resolve it now. We will post updates here as they are available.
- resolved Jan 28, 2025, 10:31 PM UTC
This issue should now be resolved, there may be lingering slowness but otherwise users can again rate and ship.