ShipRush experienced a major incident on May 13, 2025 affecting Carrier Functionality, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Carrier Functionality
Update timeline
- identified May 13, 2025, 06:25 PM UTC
UPS Servers are currently experiencing a partial outage, resulting in timeout and other errors when rating and shipping. Their support team is aware of the issue and working to resolve it now. We will post updates here as they are available.
- monitoring May 13, 2025, 07:36 PM UTC
UPS is still experiencing periodic timeouts and delays, but many shipments are processed successfully. If you receive an error, please try your shipment again in a few minutes.
- resolved May 13, 2025, 08:09 PM UTC
There may still be some slowness, but most users should be able to ship again with UPS without issue.