ShineOn incident

Major Outage

Notice Resolved

ShineOn experienced a notice incident on August 15, 2025 affecting ShineOn and ShineOn Systems (Shopify App) and 1 more component, lasting 354d 8h. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2025, 05:00 PM UTC
Resolved
Aug 05, 2026, 01:50 AM UTC
Duration
354d 8h
Detected by Pingoru
Aug 15, 2025, 05:00 PM UTC

Affected components

ShineOnShineOn Systems (Shopify App)ShineOn Systems (Partner/CSV)Order Processing (Production & Fulfillment)Order Processing (Shipping Carriers)ShineOn SystemsOrder ProcessingShineOn Systems (Support)

Update timeline

  1. investigating Aug 15, 2025, 05:00 PM UTC

    We are currently investigating this incident.

  2. investigating Aug 15, 2025, 06:56 PM UTC

    We are currently investigating this incident.

  3. identified Aug 16, 2025, 03:48 PM UTC

    We are continuing to work on a fix for this incident.

  4. monitoring Aug 17, 2025, 05:49 AM UTC

    Restoring recent orders in preparation for bringing the app back online.