ShineOn experienced a minor incident on July 21, 2022, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 21, 2022, 03:40 PM UTC
We've been looking into reports that sellers are unable to login to the app, particularly if they recently logged out of the app first. We are working on a fix for the issue our side, but in the meantime, doing a cache refresh (Ctrl+Shift+R / Cmd+Shift+R), then trying to login again, should help get around the issue. Alternatively, using another browser should work until we have deployed the fix..
- resolved Jul 21, 2022, 05:00 PM UTC
We've deployed a fix for this issue. Please refresh or clear your cache before trying to login again if you were experiencing issues. .