ShineOn experienced a minor incident on August 5, 2022, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Aug 05, 2022, 02:11 PM UTC
We've identified an issue where products created on our Etsy integration are uploading mockups that are blank, and don't contain the design uploaded by the seller. We would suggest sellers pause creating new products on Etsy until we have deployed a fix, as the images can only be added manually later on affecting listings. We are treating this as a high priority issue and expect a fix shortly..
- monitoring Aug 05, 2022, 03:29 PM UTC
We implemented a fix and currently monitoring the result..
- resolved Aug 05, 2022, 03:40 PM UTC
The fix appears to have worked, and publishing Etsy listings will now correctly render the gallery images. If you published a product in the last 24 hours to Etsy, please check the gallery. If the images are not showing your design, you can either replace them manually (not recommended) or simply create the product again by using our product duplicate feature. Learn more here: https://help.shineon.com/kb/guide/en/copy-products-to-different-sales-channels-4fC4tRNiCk/Steps/859255 We're sorry if you were affected by this issue, and if you have any other queries, please reach out to our support team!.