ShineOn incident

ShineOn App Not Loading

Minor Resolved View vendor source →

ShineOn experienced a minor incident on November 17, 2022, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2022, 02:59 PM UTC
Resolved
Nov 17, 2022, 04:19 PM UTC
Duration
1h 20m
Detected by Pingoru
Nov 17, 2022, 02:59 PM UTC

Update timeline

  1. investigating Nov 17, 2022, 02:59 PM UTC

    We're looking into an issue where our app is slow or intermittently not loading. Our engineers are working on it as a top priority..

  2. monitoring Nov 17, 2022, 03:37 PM UTC

    We implemented a fix and currently monitoring the result..

  3. resolved Nov 17, 2022, 04:19 PM UTC

    We have applied some fixes and the servers appear stable again. Thank you for your patience while we worked on this issue..