Shiftie experienced a critical incident on July 11, 2024 affecting Shiftie App and Shiftie API and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 11, 2024, 06:11 PM UTC
We are experiencing issues with our domain registrar not renewing our primary domain correctly. Unfortunately, this means access to the Shiftie application is unavailable across all channels. We don't have an estimated resolution time, so please check this page frequently for further updates.
- investigating Jul 11, 2024, 07:06 PM UTC
We are currently speaking to our domain registrar about the issue. Service is expected to be restored within the hour.
- resolved Jul 11, 2024, 07:27 PM UTC
We've restored access and all systems are now fully operational. Over the next few days, our infrastructure team will be implementing measures to ensure this cannot happen again and ensuring the appropriate monitoring and fallbacks are in place. We sincerely apologise for any issues this may have caused your business. If you have any questions, or need more information, please don't hesitate to reach out.