Sherpany incident

Sherpany Outage

Critical Resolved View vendor source →

Sherpany experienced a critical incident on June 15, 2023 affecting Sherpany Application and Sherpany API and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2023, 10:42 AM UTC
Resolved
Jun 15, 2023, 12:44 PM UTC
Duration
2h 1m
Detected by Pingoru
Jun 15, 2023, 10:42 AM UTC

Affected components

Sherpany ApplicationSherpany APIWebsite

Update timeline

  1. identified Jun 15, 2023, 10:42 AM UTC

    We have identified the issue affecting Sherpany services and we are currently working on remediation. Apologies for any inconvenience caused.

  2. identified Jun 15, 2023, 11:52 AM UTC

    We are continuing to work on a fix for this issue. Our initial attempt will take longer than expected to resolve the problem. We will keep you updated.

  3. monitoring Jun 15, 2023, 12:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 15, 2023, 12:44 PM UTC

    This incident has been resolved.