Sherpany incident

Sherpany document preview in the Library

Minor Resolved View vendor source →

Sherpany experienced a minor incident on July 21, 2023 affecting Sherpany Application, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2023, 12:54 PM UTC
Resolved
Jul 21, 2023, 02:31 PM UTC
Duration
1h 36m
Detected by Pingoru
Jul 21, 2023, 12:54 PM UTC

Affected components

Sherpany Application

Update timeline

  1. investigating Jul 21, 2023, 12:54 PM UTC

    We are currently investigating why documents after upload can't be previewed immediately.

  2. identified Jul 21, 2023, 01:15 PM UTC

    We identified the problem. The documents are being uploaded however the preview of the document uploaded in the last 20 minutes in the Library is not working. We are working on the solution.

  3. monitoring Jul 21, 2023, 02:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 21, 2023, 02:31 PM UTC

    This incident has been resolved.