Sherpany incident

Sherpany outage

Critical Resolved View vendor source →

Sherpany experienced a critical incident on November 9, 2023 affecting Sherpany Application and Sherpany API, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2023, 12:45 PM UTC
Resolved
Nov 09, 2023, 02:14 PM UTC
Duration
1h 29m
Detected by Pingoru
Nov 09, 2023, 12:45 PM UTC

Affected components

Sherpany ApplicationSherpany API

Update timeline

  1. investigating Nov 09, 2023, 12:45 PM UTC

    We are currently investigating this issue.

  2. identified Nov 09, 2023, 12:50 PM UTC

    The problem is caused by the outage of storage cluster of our service provider: https://www.cloudscale-status.net/incidents/158080

  3. monitoring Nov 09, 2023, 12:55 PM UTC

    Our service partner has implemented a quick fix and Sherpany application is back. There may be short interruptions until the proper solution is in place. We will keep monitoring that.

  4. resolved Nov 09, 2023, 02:14 PM UTC

    This incident has been resolved.