Sherpany had 9 outages in the last 2 years totaling 78h 23m of downtime — averaging 0.4 incidents per month.
There were 9 Sherpany outages since June 21, 2024 totaling 78h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our upstream provider identified the cause of disruption and is working on a fix.
This incident has been resolved.
We are aware of intermittent issues affecting file uploads and are actively investigating.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The issue has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Email delivery from Sherpany is currently delayed. Our service provider is investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are aware of an issue affecting users who have upgraded from Futurae Application version 2.2.1 to version 2.3.0. This issue may impact the 2FA functionality for these users. A new version is currently under testing. In the meantime, users can switch their verification method to SMS when authenticating. If you do not have a mobile number added, please reach out to a User Manager and follow the steps for a 2FA reset as outlined here: https://support.sherpany.com/en/support/solutions/articles/3000123786-the-two-factor-authentication-2fa-reset. Our team is actively working with Futurae to resolve this issue as quickly as possible. We apologize for any inconvenience caused and appreciate your patience.
The Futurae application version 2.3.1 with the fix for the original problem is already available in the App Store. All the affected users should update to this version of the application.
This incident has been resolved.