Sherpany experienced a minor incident on January 27, 2021 affecting Sherpany Application and Sherpany API, lasting 14h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2021, 04:50 PM UTC
We are experiencing unusual network traffic patterns and volumes. We are monitoring the situation and have put countermeasures into place. Nevertheless, it's possible that there are short connection interrupts. We will provide you with an update shortly.
- identified Jan 27, 2021, 06:08 PM UTC
We are seeing another peak of inbound traffic, and are adapting our measures to ensure stable connectivity as soon as possible. Currently, due to the restricted network connectivity, our service is experiencing downtime. We’re sorry that we were unable to prevent this from happening and we are determined to solve this issue as soon as possible.
- identified Jan 27, 2021, 06:29 PM UTC
The situation is currently stabilizing and our services are back for a while now. We are monitoring the situation and have put countermeasures into place. Nevertheless, it's possible to see continued connection interruptions.
- monitoring Jan 27, 2021, 07:30 PM UTC
The situation is stable and under control. We keep actively monitoring the state and will update if necessary. Please accept our apologies for the inconvenience this issue may have caused. A detailed report will follow and will be sent to our customers.
- resolved Jan 28, 2021, 07:01 AM UTC
Since yesterday at around 19:15 CET, traffic has been back to normal levels and no further outages have been observed. Please accept our apologies for any inconvenience this incident may have caused.