Sherpa incident

Unexpected Outage

Critical Resolved View vendor source →

Sherpa experienced a critical incident on November 16, 2021 affecting API & Delivery Management Portal and Driver Tracking and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2021, 05:57 PM UTC
Resolved
Nov 16, 2021, 06:16 PM UTC
Duration
19m
Detected by Pingoru
Nov 16, 2021, 05:57 PM UTC

Affected components

API & Delivery Management PortalDriver TrackingRTM (Real Time Message) API

Update timeline

  1. investigating Nov 16, 2021, 05:57 PM UTC

    We are experiencing an unexpected outage

  2. resolved Nov 16, 2021, 06:16 PM UTC

    The issue was identified and fixed by our cloud service provider.

  3. postmortem Nov 16, 2021, 06:17 PM UTC

    [https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh](https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh)