Sherpa experienced a critical incident on July 26, 2022 affecting API & Delivery Management Portal and Driver Tracking and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 26, 2022, 12:56 AM UTC
We’re experiencing a service outage. Our team is currently working to restore the service. We apologise for any inconvenience. We will post another update as soon as we learn more.
- investigating Jul 26, 2022, 01:13 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 26, 2022, 01:23 AM UTC
A fix has been implemented and we're monitoring the results.
- resolved Jul 26, 2022, 01:42 AM UTC
The incident with our platform has now been resolved. You should be able to access your account via the Sherpa web and/or mobile apps. For Businesses: Any new bookings or updates to existing deliveries submitted between 10-11:30am AEDT today will need to be re-submitted (if you received an error message). For Drivers: You should now be able to login to the app and continue on with your deliveries. Please ensure that any recent updates you made to deliveries before 11:30am this morning have been applied. Please contact our support team if you are still encountering any issues: [email protected] We apologise for the disruption and thank you for your understanding.