Sherpa incident

Unexpected service outage

Major Resolved View vendor source →

Sherpa experienced a major incident on January 14, 2025 affecting API & Delivery Management Portal and Driver Tracking, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2025, 11:26 PM UTC
Resolved
Jan 15, 2025, 01:41 AM UTC
Duration
2h 15m
Detected by Pingoru
Jan 14, 2025, 11:26 PM UTC

Affected components

API & Delivery Management PortalDriver Tracking

Update timeline

  1. investigating Jan 14, 2025, 11:26 PM UTC

    We are experiencing a partial outage of some of our delivery services. Investigation is ongoing.

  2. monitoring Jan 15, 2025, 12:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 15, 2025, 01:41 AM UTC

    This incident has been resolved.