Shelf.io incident

Problems when signing in using SSO providers

Major Resolved View vendor source →

Shelf.io experienced a major incident on August 31, 2021 affecting Authentication, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 07:06 PM UTC
Resolved
Aug 31, 2021, 10:26 PM UTC
Duration
3h 19m
Detected by Pingoru
Aug 31, 2021, 07:06 PM UTC

Affected components

Authentication

Update timeline

  1. investigating Aug 31, 2021, 07:06 PM UTC

    We're impacted by the incident of our downstream provider Auth0. See more details here: https://status.auth0.com/incidents/89d7218yhxhv

  2. investigating Aug 31, 2021, 07:10 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 31, 2021, 08:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 31, 2021, 10:26 PM UTC

    This incident has been resolved.