Shelf.io experienced a critical incident on December 7, 2021 affecting Integrations and Authentication and 1 more component, lasting 7h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 03:54 PM UTC
Our infrastructure provider - Amazon Web Services has a global outage right now. Thousands of companies worldwide are impacted, including Shelf. We're monitoring the situation and will keep you updated.
- identified Dec 07, 2021, 03:56 PM UTC
Outage impacts the US region only. Shelf continues to operate in the EU region.
- identified Dec 07, 2021, 04:01 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 07, 2021, 07:17 PM UTC
We begin to see signs of recovery.
- identified Dec 07, 2021, 09:59 PM UTC
While we have observed some early signs of recovery, we do not have an ETA for a full recovery. We will continue to provide updates here as we have more information to share.
- resolved Dec 08, 2021, 07:22 AM UTC
This incident has been resolved.