Shelf.io incident

Problems with Emails Delivery

Major Resolved View vendor source →

Shelf.io experienced a major incident on December 15, 2021 affecting Emails & Notifications, lasting 5h 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 01:51 PM UTC
Resolved
Dec 15, 2021, 07:37 PM UTC
Duration
5h 46m
Detected by Pingoru
Dec 15, 2021, 01:51 PM UTC

Affected components

Emails & Notifications

Update timeline

  1. identified Dec 15, 2021, 03:33 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Dec 15, 2021, 03:36 PM UTC

    We're working on a fix to resume email delivery. We collect the backlog of emails and all of them will be delivered as soon as the fix is implemented.

  3. monitoring Dec 15, 2021, 07:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 15, 2021, 07:37 PM UTC

    This incident has been resolved.