Shelf.io incident

Intermittent Errors Signing in via SSO

Major Resolved View vendor source →

Shelf.io experienced a major incident on December 16, 2021 affecting Authentication, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2021, 08:21 PM UTC
Resolved
Dec 16, 2021, 08:41 PM UTC
Duration
20m
Detected by Pingoru
Dec 16, 2021, 08:21 PM UTC

Affected components

Authentication

Update timeline

  1. identified Dec 17, 2021, 09:33 AM UTC

    Our underlying auth provider Auth0 has an issue with their infrastructure. We'll post more details as soon as we have them.

  2. resolved Dec 17, 2021, 09:33 AM UTC

    This incident has been resolved.