Shelf.io incident

Kustomer Integration Issues

Major Resolved View vendor source →

Shelf.io experienced a major incident on April 4, 2022 affecting Integrations, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2022, 02:10 PM UTC
Resolved
Apr 04, 2022, 02:27 PM UTC
Duration
16m
Detected by Pingoru
Apr 04, 2022, 02:10 PM UTC

Affected components

Integrations

Update timeline

  1. identified Apr 04, 2022, 02:10 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Apr 04, 2022, 02:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 04, 2022, 02:27 PM UTC

    This incident has been resolved.